At a dispute management company, the operations team had several manual processes that were eating up time every month. These were not glamorous problems, but they were exactly the kind of problems that quietly drain a business: repeated data entry, manual updates, recurring checks, and operational steps that had to happen but did not need to stay so hands-on.
I worked with operations, product, and design to understand what the team was actually doing day to day. That part mattered. It would have been easy to jump straight into building, but the useful work started with understanding the process: what had to happen, what could be standardized, where mistakes could happen, and which parts were truly good candidates for automation.
From there, I wrote the technical design, helped shape the requirements, and managed the development of the tool into production. The result was a Manual Processing Tool that automated several recurring processes and saved approximately 295 hours of manual input every month.
That project is a strong example of the kind of practical improvement MethodMade is built around. It was not automation as a buzzword. It was automation tied to real work, real people, and a measurable operational burden.