Priority access
Reserve time on the calendar instead of starting from zero every time something needs attention.
Retainers
Ongoing systems support without hiring full-time.
Monthly support for businesses that want steady help improving websites, workflows, automations, documentation, tools, and practical systems over time.
Retainer rhythm
Steady support works best with clear monthly priorities.
The retainer is the lane. The monthly priorities are the map. The guardrails keep the work useful instead of becoming a junk drawer with invoices.
Step 1
Choose the monthly lane
Start with the support level that matches the amount of change, maintenance, or systems guidance the business actually needs.
Step 2
Set priorities
Agree on the most useful monthly priorities so the work stays practical instead of becoming a vague bucket of requests.
Step 3
Handle the work
Use the reserved support window for updates, improvements, reviews, documentation, automation checks, or planning.
Step 4
Scope bigger needs separately
When something grows beyond the monthly lane, turn it into a sprint or larger project instead of quietly overstuffing the retainer.
Ongoing improvement
Use small monthly improvements to make websites, workflows, automation, and documentation better over time.
Less tool chaos
Keep an eye on subscriptions, ownership, limits, handoffs, and the practical details that make systems sustainable.
A steady technical partner
Get someone who understands both the business context and the technical pieces behind it.
Monthly options
Choose the level of ongoing support that fits the business.
These plans are starting points. Exact scope, response expectations, and support boundaries are confirmed before work begins.
Care Plan
Light website or system support, small updates, and priority over ad hoc work.
$299/mo
Best for
A business with a simple website or light system that needs occasional updates and a reliable place to ask small questions.
Good fit when
- ✓You need small website edits or content updates.
- ✓You want priority over one-off ad hoc requests.
- ✓You want light review before making tool or content changes.
May include
- ✓Small copy or page updates
- ✓Basic website checks
- ✓Light documentation updates
- ✓Simple troubleshooting
- ✓Minor workflow questions
Usually not for
Frequent build requests • New automations • Large content rewrites • Ongoing strategy work
Support Plan
Recurring updates, workflow tweaks, light automation monitoring, and priority scheduling.
$599/mo
Best for
A business with recurring website, workflow, or tool updates that wants steady help without a larger monthly partnership.
Good fit when
- ✓You have updates most months.
- ✓You need workflow tweaks or form improvements.
- ✓You want light automation monitoring or adjustment.
May include
- ✓Recurring website updates
- ✓Workflow refinements
- ✓Light automation checks
- ✓Tool setup adjustments
- ✓Priority scheduling
Usually not for
Large redesigns • Complex integrations • Weekly strategy leadership • Unlimited emergency support
Systems Partner
Ongoing improvements, monthly systems review, documentation, and small automations.
$999/mo
Best for
A business that wants monthly systems improvement across website, workflows, documentation, and small automations.
Good fit when
- ✓You want a monthly systems review rhythm.
- ✓You need ongoing documentation and process cleanup.
- ✓You want small improvements that build on each other.
May include
- ✓Monthly systems review
- ✓Small automations
- ✓Documentation updates
- ✓Workflow cleanup
- ✓Tool and process recommendations
Usually not for
Large custom development • Full operational management • Major migrations • Undefined open-ended work
Growth Partner
Ongoing operational improvement across website, workflows, automation, and AI support.
$1,999/mo
Best for
A growing business with multiple moving parts that needs ongoing operational improvement, not just maintenance.
Good fit when
- ✓Your website, workflows, automation, and AI ideas are connected.
- ✓You need ongoing improvement across several areas.
- ✓You want practical technical guidance while the business changes.
May include
- ✓Website and workflow improvements
- ✓Automation and AI support
- ✓Documentation systems
- ✓Reporting and visibility improvements
- ✓Monthly planning and prioritization
Usually not for
Single small update needs • One-off emergency fixes only • Full-time staff replacement • Unlimited product development
Fractional Systems Lead
Strategic systems leadership, planning, vendor/tool evaluation, and priority technical support.
From $3,999/mo
Best for
A business that needs strategic systems leadership, vendor/tool evaluation, technical planning, and priority support without hiring full-time.
Good fit when
- ✓You need help deciding what to build, buy, fix, or stop using.
- ✓You work with vendors or internal teams and need technical translation.
- ✓You need a senior systems-minded partner for planning and oversight.
May include
- ✓Strategic systems planning
- ✓Vendor and tool evaluation
- ✓Technical roadmap support
- ✓Project scoping and review
- ✓Priority technical guidance
Usually not for
Pure maintenance only • Unlimited implementation • Replacing an internal operations role completely • Guaranteed same-day emergency coverage unless agreed in writing
Fit check
A retainer is a good fit when...
- ✓There are recurring updates or questions most months.
- ✓The business wants steady improvement, not just one project.
- ✓Someone needs to keep practical track of tools, handoffs, documentation, or automation.
- ✓The work can be prioritized within a clear monthly support lane.
Fit check
A project is a better fit when...
- ✓The need has a defined start, finish, and deliverable.
- ✓The work is too large for a monthly support lane.
- ✓The business needs a new website section, workflow, system, or automation bundle built.
- ✓The scope should be priced and scheduled separately before work begins.
Important notes
Clear boundaries keep support useful.
Retainers should feel reliable without becoming unlimited, undefined work. Scope and expectations should be confirmed in writing.
Retainers are billed monthly in advance.
Third-party tools, hosting, domains, subscriptions, paid plugins, and usage-based costs are billed separately unless included in writing.
Retainers reserve availability for ongoing work and priority support; they are not unlimited support plans.
Scope, response expectations, unused time policy, and support boundaries are confirmed before work begins.
Quick answers
Quick answers about ongoing support.
Compact answers for businesses comparing retainers, projects, and support boundaries.
What is a MethodMade retainer for?
A retainer reserves ongoing support for updates, workflow improvements, light automation support, documentation, systems review, and practical technical guidance over time.
Is a retainer the same as unlimited support?
No. Retainers reserve availability and priority support within a clear monthly lane. Larger work is scoped separately as a sprint, project, or larger engagement.
When is a project better than a retainer?
A project is better when the work has a defined deliverable, start, and finish. A retainer is better when the business needs recurring updates, support, and ongoing improvement.
Next step
Want steady support instead of one-off projects?
Start with a free Discovery Call so we can talk through whether a retainer, sprint, or paid Tech Checkup is the better fit.
Book a Free Discovery Call